...my computer is fixed! I called Geek Squad, someone came to my house the next day (within a four hour window), and fixed my Dell laptop in 5 minutes, after I'd spent hours and hours on the phone with Time Warner Cable and Dell and spiked my blood pressure and released all kinds of nasty stress hormones.
Long live geek squad.
Ciao belli--
Paola
P.S. Dell even gave my a refund of $250 for their On-call service. If you're thinking of ordering Dell On Call, DON'T.
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